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Information Operations Manager

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NETWORKING

This team oversees all voice and data communications technology within and between 30 city facilities. Their responsibilities include maintaining, upgrading, configuring, and supporting communication hardware and software. The Networking team is also in charge of network monitoring and security, capacity planning, and the expansion of the city's fiber networks. 

SOFTWARE ENGINEERING 

The Software & Web Engineering Team (SWET) enhances performance and productivity for the City of Westminster by providing technology solutions. They assist with vendor applications, develop and maintain software, and offer technological support. SWET specializes in web development, major system applications (e.g., Sales Tax, Police/Fire CAD), and standalone databases. This team also creates interfaces for data sharing between applications. Their Internet-based solutions enable customers to complete transactions independently, providing 24/7 access to information and services. 

SYSTEMS MANAGEMENT 

The Systems Management Team oversees the administration, security, and data integrity of over 100 centralized Windows servers, including file, database, and virtual servers. These servers support critical applications for Emergency Services, Municipal Court, Financial, Utilities, Library, Parks and Recreation, Community Development, Email, Internet, Intranet, and Geographic Information Systems. Additionally, the team handles the installation, configuration, and troubleshooting of more than 1,000 personal computers and laptops across 30 city facilities. They provide hardware, software, and consulting services for all departments, offering strategic direction on existing and emerging technologies. 

ENTERPRISE APPLICATIONS 

The Enterprise Applications (EA) Team oversees the recommendation, implementation, configuration, and warranty services for all major SaaS applications within the City. As the City transitions from in-house development, the EA Team will ensure best-in-class solutions for both internal staff and external-facing services. Their scope includes tools for Enterprise Resource Planning (ERP), asset management, project management, and application observability. 
 

IT Operations Manager Role and Responsibilities

The IT Operations Manager is a City leader who serves as a key member of the Division Manager Leadership Team translating the City’s strategic plan into action through development of policies, leadership, care of people, innovation, and resource allocation and management. The position manages department activities in fulfillment of the City’s Mission Statement, Vision and Values.

This is a highly responsible management position in the Information Technology Department that is accountable for the overall planning and management of all aspects of the City’s centralized physical and virtual computer environment, data and voice networks, and IT Service Desk operations.  This position manages all division staff responsible for network and systems administration and serves as a technical resource to assist staff in advanced systems and network issues.  Work is performed independently and under the direction of the Information Technology Director.

City leaders must embody the values of the City organization as defined by SPIRIT in decision-making and actions and strive to develop employees and a work environment that reflects these organizational values. Developing strong relationships with collaboration as a strong mindset, and employee engagement with respect and appreciation as a focus.  City values are articulated through the acronym of SPIRIT which defines "how" we work at the City of Westminster creating a culture of Service, People, Integrity, Respect, Innovation and Teamwork.
Essential Job Functions, Duties, Responsibilities and Tasks
1. Organizational Leadership, Planning and Management Duties:
  • Act as an advisor to the IT Director & provide meaningful feedback and recommendation on IT operation best practices
  • Develops short- and long-term plans for cloud computing strategies and city-wide networks, and manages major technology capital projects
    • Stays abreast of technology changes and strategies to improve system and network operations and performance
    • Prepares verbal and written recommendations for the Information Technology Director
    • Participates in annual updates to the Information Technology Strategic Plan
    • Possesses and maintains knowledge of best practices associated with data center management and operations
  • Embodies City’s SPIRIT values in all interactions and discussions with citizens, employees, vendors, and intra-departmentally
  • Represents the City, Department and Division in a professional manner and positive light
  • Develops policies, procedures, and best practices that demonstrate exceptional customer service and prudent stewardship of City revenue
  • Resolve contentious issues in a timely manner that reflects and supports City management philosophy and decisions
  • Collaborates with City Manager’s Office, ELT and division management team members to develop innovative solutions that support and promote a high performing organization
  • Models and encourages employees to demonstrate ownership and support of the City by fostering a collegial and supportive work environment
  • Participates on the department management team that supports the goals and objectives of on-going learning and employee development
  • Plan for and oversee the Data Center operations, including physical security, monitoring, backup power, redundancy, fire suppression etc.
  • Develops and oversees system backup policies and systems.
  • Evaluates and recommends data center technology and upgrades as related to fire suppression, server technology, storage area networks, backup systems, uninterrupted power supplies (UPS), and more as part of the Capital Improvement Project (CIP) Budget process
  • Oversees and manages the City’s disaster recovery hot site infrastructure
  • Works with the IT CISO as needed to support facility testing, security standards, and other security-related technology initiatives
  • Maintains a current knowledge of systems and network security and works closely with the IT CISO to implement new security tools and practices
2. Staff Management and Development Duties:
  • Demonstrates Servant Leadership Characteristics
  • Promotes collaborative, systems thinking 
  • Demonstrates a long-term perspective through coaching and development of employees to meet succession management goals
  • Supervises personnel and takes necessary actions to ensure proper personnel administration throughout the department
  • Directs allocation of employee resources and equipment for maximum effectiveness
  • Provides for a comprehensive program of department training
  • Provides quality services to City departments, employees and citizens
  • Focuses on organizational development with the continued emphasis on the development of a ‘healthy’ employee community
  • Keeps informed as to personnel, property, and operations by observation, reports and management input and acts on such information to improve operations
  • Supports and encourages on-going employee Development through City-wide training, on-going education and employee development
  • Organizes project teams and serves as chair for major technology capital projects such as optic fiber constructor, inter-governmental initiatives, and regional collaborations
  • Directs departmental personnel and operations in such a manner as to meet City’s strategic plan and goals established by City Council
3. Administrative and Operational Management Duties:
  • Conducts group and one-on-one training for City Council and Department Heads as required
  • Provides advanced technology guidance and assistance to Systems staff, Network staff, and Service Desk staff.
  • Assists the IT Director in the evaluation and selection of new technical tools that will advance the infrastructure and security posture of the City.
  • Chairs and co-chairs committees responsible for the selection and implementation of new technology solutions
  • Interacts with vendors and staff for advanced technical issues
  • Evaluates and tests new desktop, laptop, mobile, and systems software technologies and provides recommendations to the IT Director
  • Assists in the preparation and evaluation of RFPs for major projects
  • Prepares written project updates
  • Participates as a member of the city-wide Innovations Committee, and works closely with the committee to conduct feasibility assessments and develop plans for technology related innovations
  • Participates as a member of the Cybersecurity Committee, and works closely with the IT CISO to assess and plan for system security needs
  • Assists staff with advanced technical troubleshooting on issues associated with VMware environment, Microsoft Exchange & 365, windows servers, as well as data and telecommunications issues
  • Partners with City Manager’s Office, and other departments and divisions to advocate and promote fulfillment of City’s mission statement
Other Duties and Responsibilities
Attends regular evening City Council meetings and study sessions; may attend evening or weekend community meetings.  Incumbent is accountable for all duties of this job, and other projects and responsibilities that may be added at the City Manager’s discretion.
Education, Experience, Skills, Formal Training, Licenses and Certifications Required:
  • Bachelor’s degree in computer science, Information Systems Management, Business Administration, or related field
  • MCSE or MCSA Certification
  • Five years of experience in the installation, configuration, troubleshooting and support of networks and Microsoft based servers, including experience in a managing a virtualized & cloud environment
  • Three years of experience in technology project planning and budget management
  • Five years of experience in direct management of system administrators, help desk and/or network administration staff
  • Experience in managing Azure & M365 cloud environments
  • Experience in preparing and conducting presentations and training classes
  • Experience in network and systems security
  • Excellent verbal and written communication skills
Preferred: “Common amongst successful appointees”:
  • CISSP or CISM Certification
  • Microsoft AZ-700, 800, 900 certifications
  • VMWare training and certification(s)
  • Master’s degree in computer information systems, Business or related
  • CompTIA Network+, Security+ Server+, Project+ or other CompTIA or comparable job-related certification(s)
  • ITIL (Information Technology Infrastructure Library): Certification in ITIL can demonstrate knowledge of IT service management
  • CCNA, CCIE, or CCNP certifications
  • Experience in leading related IT Functions in the Public Sector
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

The full salary range for this position is $141,633-$177,040. The starting range of pay is dependent on the qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

To download the official job description, click here.

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CITY EQUITY STATEMENT

It is a priority for the City of Westminster to welcome diverse, qualified candidates from the broadest base possible. We are interested in finding the best candidates for our positions, not just to fit in but to belong. We value life and professional experiences, equivalent combination of knowledge, skill set and education.

Pursuant to city values, the successful candidate will have a passion and commitment to serving a diverse population and must respect and uphold the tenets of justice, diversity, equity, and inclusion and belonging.

We encourage you to think broadly about your background and skill set for the role and urge those with less traditional backgrounds to apply.

LIFE IN WESTMINSTER 

Westminster is a suburb of the Denver, Colorado metro area on the US 36 high-tech corridor. Experiencing a great influx of residents over the last three decades, Westminster now has a population of 118,000 in 34 square miles inside Jefferson and Adams Counties, with a greater metro population of 2,897,000.  

Downtown Westminster is evolving into a blend of mixed-use development, adding to its existing local and national restaurants, hotels, shopping, and entertainment experiences. The City also maintains more than 6,600 acres open space, parks, and recreation for residents and visitors to enjoy. It’s no wonder Westminster ranks in the Top 25 Best Places to Live by Money Magazine and named one of the Ten Best Places to Live in the West in 2023.  

This vibrant community has six recreation centers, two libraries, five golf courses, five community gardens, 125 miles of trails, and 63 developed parks. Westminster is proud of its past and celebrates historic community assets including the Savory Mushroom Water Tower, Metzger Farm Open Space, the Grange Hall, the Bowles House, and the Wesley Cemetery.  

Attractions in Westminster include the Butterfly Pavilion, Standley Lake Regional Park, Armed Services Tribute Garden, and more than 6,600 acres of preserved open space. Special events in the community include the Armed Forces Day Ceremony, 4th of July Celebration, 1870’s Vintage Baseball Game, Westy Craft Brew Fest, Movies in the Park, Around the World Street Fair, Westy Fest, and the Holiday Lighting Ceremony.  

The primary hospital in the city of Westminster is St. Anthony North Hospital. Education is also essential in the city, which is home to outstanding schools located in three school districts: Westminster Public Schools, Jefferson County School District, and Adams 12 Five Star Schools. For those pursuing higher education, the area offers Front Range Community College, Red Rocks Community College, Regis University, Metropolitan State University of Denver, and the University of Colorado/ Boulder or Denver.  

Major employers in the area include the Ball Corporation Aerospace and Packaging, Maxar Geospatial Technologies, St. Anthony’s North Hospital Healthcare Provider, Trimble Geopositioning Technologies, Tri-State Generation Electric Energy Wholesaler, MTech Mechanical Technologies Group HVAC Systems, Epsilon Marketing Agency, Alliance Data Systems Network Credit Authorization, CACI International Research & Technology, and Reed Group Human Resources Management.  

HIGHLIGHTS

  • Top 25 places to live by Money Magazines  
  • Top 10 places to live in the West – Money  
  • Winner of the International Award for Livable Communities sponsored by the United Nations   
  • Recognized with numerous International City Management Association (ICMA) awards and honors  
  • The City has achieved some of the highest bond ratings in the state, including AAA and AA+, with the leading national rating agencies.  
  • Standley Lake Regional Park is 2,327 acres and is one of the largest reservoirs in Colorado.   
  • 125 miles of trails
  •  64 developed parks 

STATS

  • Area: 34 square miles  
  • Population: 118,940 
  • Average household income: 79,079
  • 125 miles of trails  
  • 64 developed parks 
  • 5 golf courses 
  • 6 recreation centers 

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